Virgin Media Fastest Broadband: why are people reporting 3mbs download speeds?

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I’m very confused, if its true that Virgin Media are the fastest broadband supplier, why are people reporting 3mbs download speeds?  I personally am getting this problem – I pay for 100mbs broadband and for a while now I’ve been getting from 3mbs – 70mb through out the day – and really only after about Midnight does it go back up to 100 consistently – of course which is great as that’s bedtime.

Virgin media fastest broadband, why are people reporting 3mbs download speeds

Virgin Media told me this is due to traffic, basically there are too many people using Virgin Media and they are having problems fixing it.   They also said its only in peak times but this isn’t true, its all day long that speeds are bad but it is guaranteed to get worse at around 7pm onwards.

This example of my speedtest is from 2pm – no not as bad as some that I get with 3mbs download and 200+ ping but bad enough.

Virgin media fastest broadband, why are people reporting 3mbs download speeds


Virgin Media say that, the problem is in my area, and work has to be done with a box (assume exchange) which can’t be completed until January 2016.  Of course, I have complained and they have offered me a small discount.   I’m not sure this is good enough – I pay for 100mbs download speed and I am not getting anywhere close to this for most of the day – almost all of the day.

The Power of Super Fast Virgin Broadband – as long as its not peak times, or you don’t actually use it much..

At first I asked Virgin Media if I was being throttled for over use – they told me they didn’t throttle downloads ……  however I looked at their website and in the small print it clearly says


Download Speeds maybe be affected by Traffic Management Meaures from 10am to 3pm – and 4pm to 9pm

I tweeted this to ZR who had been very vocal with his/her tweets previously but then strangely there was no reply.

virgin speeds


Virgin media fastest broadband, why are people reporting 3mbs download speeds

I thought I would investigate and see how many other people are complaining on twitter and the virgin media forums about this – and guess what – IT IS NOT JUST MY AREA!  It is country wide.  And its been going on for months.  I am not the only person complaining about virgin media download speeds. Not the only person with 3MB download speeds from Virgin Media when they are paying for a lot more – some people are paying for 152mb!

An engineer once told me that – they can turn a certain person up – so then others from the same exchange suffer, so if you don’t complain then you will never know.  I’m not sure that is correct or not, but it didn’t sound very good.

Why hasn’t the media caught hold of this or Ofcom.. this can’t be legal.  Why are they still signing new people up when they can’t supply what the rest of us what we pay for?   Its clearly an infrastructure problem if its going to take that long to sort out and its a probably all over the country.

We’ve now been told that from the first of October virgin media will be doubling our speeds ……. they have said this will not fix the slow speed problem …. wow thats helpful then.

What are Twitter saying – Please note this is a VERY small selection of many people saying the same, thing. I am compiling a list.

I realise that some people get very slow speeds and manage perfectly but for my usage I need more – that’s why I pay for more……  You get what you pay for ?  Not with virgin media…

Question is – do I wait while they sort this out – which may or may not be in 3 months – being as it took them 6 months to fix the last problem only 6 months ago – which was new cabling and a new box (that is actually a very long story which started in 2012. Maybe I should tell you that one)   Or do I bite the bullet and switch to BT or SKY broadband or both – and pay for a slower speed than I do now but hopefully more reliable.

I am now waiting for a manager to get in-touch with me. I requested this two days ago – and apparently it could take two more days… I’m such an important customer, we all are, clearly.   It might be due to the fact that the whole of South West of England – lost their broadband and TV for something like 24 hours recently, maybe that’s the hold up.

What are your views ?  Are you getting bad speeds from Virgin?   Are BT and SKY just as bad?  Do you ever even test your speeds? – look here