Customer Service – The Best and the Worst
Which company saved your life this Christmas or which company will you not be using again because of their poor service? How was your customer experience in 2012 - I'd love to know. In this day and age, most of us at sometime order goods online, I did most of my Christmas shopping on-line, and there is a lot of trust involved, you need to know that the company will live up to their promises, that they are trustworthy and that you can contact them if there is a problem (Yes, problems do happen, we understand that, to be informed is all that customers ask). It is helpful to check for reviews on businesses before you order but people seem more inclined to post a bad review for the company that has upset them, than the company that has done as expected. This is why an active social presence is so important, customers can see how businesses deal with people and problems. Some Brands really take advantage of this chance to boost brand loyalty. Even though some of them receive many complaints, at least they do try [...]
