Contact Michelle for a bespoke proposal
Not Your Average Digital / Social Media Specialist
If your Facebook page is really busy and getting lots of comments and messages, you might benefit a chatbot. Facebook has a free one and this is How to set up response assistant on your Facebook page. Response assistant will reply to any messages you get, with a message right away telling people you have got the message and you will get back to them right away. Or in fact, you can put any message that you wish as a response.
This will really help if you do get lots of enquires and are struggling to reply to people right away. Its important to reply as soon as possible, not only does your client expect it but Facebook shows the response time and response rate of pages for all to see. And this can affect the algorithms make your page seen even less.
How to set up response assistant on your Facebook page
So, its very simple and in just a few steps you can have your own little bot, answering messages for you.
I am not a bot lover, I like to be on the ball and to get back to everyone in a short space of time without the assistance of bots, but it’s my job, I am online most of the time, and have many screens to alert me to any messages that appear, on mine and my clients, social media accounts. You, however, might not have a social media manager (craziness) and you might be out speaking at events or running a shop, or just running your own business away from the PC or mobile phone and this will be invaluable to you.
There are more sophisticated bots on the market you can use, which do a lot more than Facebooks response assistant, but really this is all you need for a simple – Hey thanks for the message we will get back to you soon. We will let you know about these other apps another blog post.
So, How to set up response assistant on your Facebook Page
- First, go to your Facebook page,
- Click – Settings (top left)
- Click – Messaging in the left column
- Scroll down to Response Assistant, or jump to section
Send Instant Replies to anyone who messages your Page – Turn to YES
Here you will see the message that will be posted in blue, on the right if you click CHANGE – you can change it to whatever you like.
You will see a few more settings below that you might want to change also but that is done. No need to press apply or save its already saved, now you can go back to your page.
Or you might have the opposite problem and don’t want these messages anymore…
How do I turn Instant Replies off for messages to my Facebook Page?
- First go to your Facebook page,
- Click – Settings (top left)
- Click – Messaging in the left column
- Go to Response Assistant and select NO
People are asking – Why do we have 280 Characters on Twitter ? I for one liked that Twitter had a restriction to 140 characters. It has always meant you can click to see more if you want to but you could scroll through quickly to see if there was anything you wanted to read.
So, finally, Twitters #280characters is here
It seems everyone is either very angry or very hyper and silly – there are tweets just full of emojis or lots of one word or just nonsense.
Yesterday at 9pm Twitter tweeted
We’re expanding the character limit! We want it to be easier and faster for everyone to express themselves.
And all of a sudden it seemed that everyone was given 280 characters, which we thought was strange as usually this sort of thing is rolled out – although I did here one ONE person who said they didn’t have the new longer tweets.
Why do we have 280 Characters on Twitter
Back in September Twitter had a test, where they expanded the 140 limit because they wanted to give us more ways to express ourselves. During these tests after the first novelty of having more characters that people only really used them where necessary. We are really hoping that this happens this time too, as of right now there are so many long tweets, its beginning to be a pain to scroll through them all. They were really concerned about this happening but it turned out that only 5% of tweets were longer, so they are telling us now that our Twitter experience shouldn’t change. I know Twitter are trying to compete in the competition but really the things that we love about Twitter are the things that set it apart from the others, right?
Immediately after 280 characters were introduced on Twitter – #280characters started to trend and hasn’t stopped.
What are people saying about the new longer tweets.
So far its not good ….
What do you think of the 280 character limit now on Twitter or are you shaking your head and still wondering Why do we have 280 Characters on Twitter
There appears to be a bug on some Facebook pages during creation of the page – and you might be thinking, Why can’t I get my Facebook Username or Custom URL
You try to enter your prefered username and Facebook sends up a message saying
Username isn’t available – This Page isn’t eligible to have a username.
It used to be that you had to have 25 likes to get your username or Custom URL. but for some time now that hasn’t been necessary.
Why can’t I get my Facebook Username or Custom URL
So, you’ve created a new page or maybe you are finally getting around to creating your page username, not sure why you waited so long to do that, that should be done right away but still. Know you know that having a page username will make your page found easier.
This is what happens is as you begin to type in your username, a red message pops up – This page isn’t eligible to have a username – and as you keep typing this message disappears and you get a green tick saying that this name is acceptable.
Click enter and a box with the title Username isn’t Available then pops up, which is odd as it gave the green tick but then underneath it says:
This page isn’t eligible to have a username
It seems to be something to do with the admin privileges, and it’s just a bug.
If you go to Facebook’s help pages for How do I create a username for my Page? You just see this.
You’ll need to be an admin to create a username for your Page. Your Page’s username will appear below your Page’s name and in your Page’s URL to help people find and remember your Page. An example of a username could be @JaspersMarket if the Page name is Jasper’s Market.To create a username for your Page:
- Click Create Page @Username on the left side of your Page
- Enter a username
- If the username is available, click Create UsernameIf the username you want is already taken or not approved, you’ll need to choose a different one. Make sure the username you’re trying to create follows the guidelines for custom usernames.Keep in mind that new Pages may not immediately be able to create a username, and that your Page’s username may be removed because of inactivity.
What you need to do is add another admin. (Your friend or your own if you have another account)
- Click Settings at the top of your Page.
- Click Page Roles in the left column.
- Type a name or email in the box and select the person from the list that appears.
- Click Editor to select a role from the drop-down menu.
- Click Add and enter your password to confirm.
Once they have accepted the job as admin, they can then go ahead and add the Facebook username. I think if you downgrade the new admin to editor you should be able to create the Custom URL with the original admin but I’m not sure.
This time you won’t have to go to settings but you will see the option to create your Facebook username under your name on the left its says Create Page @Username.
This option wasn’t there before when and we tried to add the username from settings.
You should then be able to create your page username without this error.
And there is the Fix for
Username isn’t available
This Page isn’t eligible to have a username.
Please share if this helped, thanks.
Are Twitter finally stamping down on Auto DMs or Direct Messages? Its seems so as a letter that the Crowdfire has received has warned them that they are going against Twitter policies. the app that helps you grow your social media accounts has been told by Twitter that the Auto DM feature that they and other apps
Crowdfire is an app that helps you grow your social media accounts. With the app, you can follow and unfollow and you can also set it to send auto DMs when someone follows you. Twitter does not like automation and if you get caught this can mean your account being suspended.
I used to use Crowdfire a lot because it was one of the only apps around that used to tell you who had unfollowed you on twitter and they used to also tell you who unfollowed you on Instagram but I believe that was a paid feature or maybe this was also banned from Instagram.
Twitter finally stamping down on Auto DMs
These automation features have been around for a while on Crowdfire, but it looks like Twitter is just getting around to informing app directly. Because it looks like in April the Twitter rules were updated and include details which mean that they cannot let people use their auto dm feature. Yesterday Crowdfire informed its customers of the app changes that Twitter has enforced on them.
1. The Auto DM feature is no longer allowed by Twitter for any apps. As a result, Crowdfire can no longer provide Auto DM as a feature for Twitter.
This is why you’re not able to see it in the app anymore.
This pleases me no end, I don’t know about you but I so am saturated by Auto DM’s so much that I don’t read them anymore (if I ever did) and I often miss messages from my friends that are important, if I am not careful – and besides that, people have started to Auto Dm you and tweet you at the same time, this is just such a waste of my time and anyone’s timeline.
This has been a long time coming as the Automation rules on Twitter state, it’s not allowed.
Spamming: You may not send automated Tweets or Direct Messages that are spam, or otherwise engage in spamming activity. Some examples of spammy behavior to avoid with automation include:
- Trending topics: You may not automatically post about trending topics on Twitter.
- Multiple posts/accounts: You may not post duplicate Tweets on one account or over multiple accounts.
Misleading links: You may not send automated Tweets or Direct Messages containing links that are misleading, including links that maliciously or deceptively redirect through landing pages or ad pages before displaying the final content.
Sensitive media: Automated Tweets and Direct Messages must comply with the Twitter Media Policy, and you should mark your account as potentially sensitive if you intend to post graphic, pornographic, or potentially sensitive media.
Aggressive following and unfollowing
Twitter has also warned Crowdfire about aggressive following and unfollowing on Twitter, which has never been allowed and can result in a ban if they catch you doing this. I thought that Crowdfire prevented you by blocking you following too many a day – but it looks like they went a little further and have allowed people to follow and unfollow more if they pay … oh dear.
We should probably just report everyone that sends a spammy auto direct message on Twitter, but they in itself would be a full-time job.
Crowdfire say that they are working with Twitter to make the app fully compliant to Twitter’s terms and conditions and to expect some changes, so it will be interesting to see what happens next.
Also see our favourite post Can you see who’s looking at your twitter profile
Today Discord the free voice and text chat – goes video – Discord has added video chat and screen share in their latest update October 2017. It is now live for everyone on a desktop, this is big news for gamers and should be for business now too.
What is Discord
If you don’t know what Discord is, its been going for 2 years now. Discord is a platform or app similar to Teamspeak or Skype which is free (at the moment) And you can get it on Windows, Mac, Android, ios and Linus. Discord already had 45 million players or users. Discord seems to mostly used by eSports players and gamers because its free and VoIP but this is going to make Discord more popular across the board. It’s going to be great for businesses to get onto this now. Like Slack or Telegram maybe, you can have your own rooms with sub-rooms, you can make just text chat rooms or voice chat rooms and now you can video chat with groups!
Discord the free voice and text chat – goes video
The video chat can support up to 10 people in a group Dm. You can now also share your screen or any window instead of your face. Or you can use picture in picture so that you can video chat while browsing other servers and DMs. So I’m assuming this is going to be great for playing games with people, you can see each other’s screens and each other too.
To begin a group video
Start a group DM or Call
Add your friends
Click on the video button, now you can share your screen or your camera
Discord the free voice and text chat – goes video
Yesterday Instagram announced that you can now Watch Instagram Stories on your Desktop via the mobile web. This is great news. I for one would like to have all options available on Instagrams Mobile web.
I like to use my PC for apps, I feel everything should be cross platform. It’s going to be great to be able to look at these images and videos on the big screen, For many social media managers, businesses that are on Instagram and photographers it would be amazing to be able to upload via the desktop. Instagram say that this will be available for Stories at least!
Instagram stories were brought to us in August of 2016. It was a new feature where you can share all the moments of your day. You can share multiple photos and videos and they will appear as a slide show format. These stories just disappear after 24 hours and you can put up new ones. Instagram Stories is very popular now, with over 250 million people using it every day!
Watch Instagram Stories on Your Desktop
Instagram stories are no longer just restricted to just your phone, you will now be able to watch Stories on your desktop too.
This is being rolled out over the next few months. When it’s available and you log into Instagram.com you will see stories at the top of your feed.
You just click to watch them
To skip or go back to a story, you can tap the right and left arrows.
This will be available to everyone in the coming weeks.
There are so many hidden features on the iPhone – I thought I’d share some with you that I recently found out most people don’t know. How do we miss these things! So here 3 iPhone Tips or Tricks you didn’t know about.
1.MOVING THE CURSOR WITH TRACKPAD
When you are typing and you make a mistake is always a pain to get back to the place you want to make changes. You have to try two or three times to click or tap the correct place.
Now with this hidden feature, this is so much easier. Instead of trying to accurately place the cursor in the correct place with no luck, now you can move and to jump bits of text without even having to tap on the screen. You just move it around like you would a mouse or a trackpad.
To activate this you need an iPhone with 3D Touch or any iPad will work.
Press firmly anywhere on the keyboard – then drag your finger around to move the cursor.
Drag down on the keyboard with two fingers.
2. HOW TO HIDE PHOTOS
Sometimes you might have a photo on your phone that you don’t want to be seen when you are showing Grannie your holiday pictures. You didn’t know you could do that? Wow, you are going to love this.
Go to Photos
Select a photo
Tap Share and choose Hide!
3. REVERT TO AN ORIGINAL PHOTO AFTER EDITING
Editing is so great on just the phone app of the iPhone you can do so much like crop – apply filters, – tweak colours, change lighting, so much now.
This can freak you out, you edit a photo and it looks worse than it did before!!! But oh no you have clicked done. Don’t panic.
Go to your – Photos
Open the image you edited and want to be reverted back to its original state.
Go to edit which is the 3 verticle lines
and there you will see RESTORE!
See our post – How to create great designs on your iPhone
It’s ALL about video right now, well it has been for at least the last 2 years. You’ve got a YouTube channel but you aren’t making the best of it, then you need to know How to make your YouTube Channel a Success.
Cisco’s report says Live Internet video will account for 13 percent of Internet video traffic by 2021. Live video will grow 15-fold from 2016 to 2021.
It would take an individual more than 5 million years to watch the amount of video that will cross global IP networks each month in 2021. Every second, a million minutes of video content will cross the network by 2021
And most importantly – Globally, IP video traffic will be 82 percent of all consumer Internet traffic by 2021, up from 73 percent in 2016.
Although Facebook live is probably leading the race, at the moment and is all the rage. You still don’t want to miss a trick and utilise YouTube, the grandad of video. So you really need to know How to make your YouTube Channel a Success.
This quote from Thinkwithgoogle about YouTube User Stats says it all
During prime-time hours of an average day in the U.S more 18-49 year olds visit YouTube than any TV network, even on mobile ALONE !
Plus there are 75% more cannel with more than million subsribers than last year, don’t think YouTube, isn’t going anywhere.
Don’t forget first to make sure you have your custom URL for YouTube
Remember, whatever platform you use to post or share videos – if it’s Instagram, Facebook Live, Facebook, Twitter, Snapchat – these videos can almost all be repurposed for YouTube. In fact all of your content can be and should be repurposed to YouTube. Once it’s on YouTube, it can then also be uploaded cross platform.
To learn more about why and how you need to repurpose – I suggest you check out Steven Healey’s Repurposing videos. Steven also actually has a Udemy course on sale right now – down to $10 which could be very helpful so get it now – Repurpose your Facebook Videos on YouTube and SoundCloud
This huge infographic packed with information shows you how to boost your channel to be as successful as possible with facts and tips galore.
How to make your YouTube Channel a Success
So, you may have heard by now that last week Snapchat brought us all a new update and people are going crazy about it. Snap Map! I’m going to tell you How to Turn off Snap Map or set Ghost Mode on Snapchat.
However, before you freak out – Snap Map location finder isn’t on until you turn it on. People seem to think that they need to rush to turn it off because their locations are being shown to everyone.
You first have to allow to share your location by turning on the location settings and ALLOWING your location to be found. To just turn off Snap Maps on your phone and bypass all the drivel scroll to the end.
Before all that you have to find it – if you go to your camera screen like you are going to send Snap – pinch on the screen (like you are zooming out from a photo) and you will see this.
This is what Snapchat support say.
If you and a friend follow one another, you can share your locations with each other on the Snap Map! Only the friends you choose to share your location with will be able to see where you’re at 🗺️
Your location on the Snap Map is only updated when you’re using Snapchat — so you don’t have to worry about your location being updated in the background or anything 📵 Your location on the Map will expire after several hours, or as soon as you go into Ghost Mode.
Location Sharing Options
When you open the Snap Map for the first time, you’ll get a prompt to choose who to share your location with. Whatever you choose, you’ll be able to update this setting later at any time!
Snapchat say the purpose of this new feature is so that you can view Snaps of sporting events, celebrations, breaking news, and more from all across the world.
If you and a friend follow one another, you can share your locations with each other so you can see where they are. And only the people you choose can see your location. However be warned too that Snaps you submit to Our Story can still show up on the Map.
How to Turn off Snap Map or set Ghost Mode on Snapchat
For me to tell you how to turn off Snap Map or set Ghost Mode on Snapchat – you will have first had to have turned on the map and allowed your location to be found, if you haven’t, you won’t even see these settings.
If you have turned it on you can change these settings by clicking the cog in the top right-hand corner of the map and you can change the setting as follows
- Only Me (Ghost Mode): Your location won’t be visible to anyone else on the Map. When you’re in Ghost Mode, your Bitmoji will hold up a blue sign with a spooky specter 👻
- My Friends: Your location will be visible to all of your friends on the Map as long as you are mutual friends. This includes any new friends you make too! If you want to choose this option later, go to ‘Select Friends…,’ scroll down to ‘All Friends,’ and tap ‘✓ Select All.’
- Select Friends…: Choose specific friends to share your location with. Friends you select won’t be notified that you chose them, but they’ll be able to see your location as long as you are mutual friends!
What happens with this new feature is that you can see where exactly everyone is, to the door number – and also see what they are doing, driving, sitting, eating sleeping, not sure how that works but that’s what I’m told.
Ghost mode to me is even more creepy than the maps itself because it means that you can see where everyone else is but they can’t see where you are. So this is something that you, and especially our kids should be aware of.
How to turn off Snap Map on your iPhone
To completely turn off off Location finder on Snap Map – or make sure that it’s not turned on – go to phone settings – scroll down until you find Snapchat, and make sure that location settings are set to never. and that’s sorted.
Hopefully, now you know How to Turn off Snap Map or set Ghost Mode on Snapchat – if you are having any problems with this, please do let me know in the comments or contact me
I’ve had several entrepreneurs and businesses owners ask me, why do I need to be on Instagram. Business owners and brands just don’t get why they need to be on Instagram.
With over 600 million ACTIVE users, Instagram is a great platform for many brands and small businesses. It’s really a trick that they should not be missing. Of course, you may want to look at the demographics for Instagram before you jump in and sign up for an account.
Why do I need to be on Instagram?
Research from the Pew Research Center discovered that in 2016…
Around one-third of online adults (32%) report using Instagram – roughly the same share as in 2015, when 27% of online adults did so. I would imagine its a lot more than that now.
It’s not just celebrity accounts that are the top accounts on Instagram, with Selena Gomaz in the lead with her 121m followers. It seems that beauty and fashion brands are doing very well too – a report from L2 in 2015 said that brands get so much more engagement than on Facebook and Twitter.
And this is still increasing today – a report this year done by Socialbakers said that all Brands get 4 times the engagement than on Facebook.
If you look at Brands like Nike with its 72.4 million followers and 300-500k likes on each image, on Instagram and only 28 million likes on the Nike Facebook page with 14k likes per image you can see that it’s really no surprise. Instagram users really do like following Brands on Instagram.
Who is crushing it on Instagram
You only have to have a look through your favourite brands to find out that they too are probably getting lots of engagement on Instagram. There are far too many to list but these are the areas, industries or businesses that stand out the most.
Brands are using video to get the most out of Instagram and it is really paying off.
How to get user’s attention on Instagram
On any social network, it’s all about grabbing users attention and with Instagram more than any other network its ALL about creativity. Post behind the scenes images, videos, related content, fan reposts, quotes, gifs. (But that’s another blog post)
Redbull for instance, only seem to post videos these days – and with their 7 million followers – hundreds of thousands of views on each video.
This one is one of their most viewed in the last few months – 473k at the time of posting. WOW!
Of course, Red Bull also do very well on Facebook but compared to a number of followers they have – nowhere near as high engagement as they have on Instagram. Plus they are reaching a different audience on Instagram.
Is your target market on Instagram?
Sprout Social have gathered some fantastic information to show social media demographics. Which shows that although Instagram has always been for the more younger generation – us oldies are starting to use it more and more.
- 59% of 18–29 year olds
- 33% of 30–49 year olds
- 18% of 50–64 year olds use Instagram.
- 8% of people 65+
With regard to Gender, these reports show that it is mostly Women use the site, so that tells you a lot about why you should be making the most of Instagram.
Yes, it’s pretty hard work keeping up with posting images, liking others images, commenting and above all engaging with your audience but it’s really worth it. Unless you are “Coke” or a really big brand, don’t think you can get away with just posting images and that’s it, Instagram does take some work and some creativity to get users attention. If you think you can’t cope with that, contact us we have lots of experience running businesses Instagram accounts.
So, I hope that might come some way to answering your question – Why do I need to be on Instagram