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If your Facebook page is really busy and getting lots of comments and messages, you might benefit a chatbot.  Facebook has a free one and this is How to set up response assistant on your Facebook page.    Response assistant will reply to any messages you get, with a message right away telling people you have got the message and you will get back to them right away.  Or in fact, you can put any message that you wish as a response.

This will really help if you do get lots of enquires and are struggling to reply to people right away.  Its important to reply as soon as possible, not only does your client expect it but Facebook shows the response time and response rate of pages for all to see.   And this can affect the algorithms make your page seen even less.

How to set up response assistant on your Facebook page

So, its very simple and in just a few steps you can have your own little bot, answering messages for you.

I am not a bot lover, I like to be on the ball and to get back to everyone in a short space of time without the assistance of bots, but it’s my job, I am online most of the time, and have many screens to alert me to any messages that appear, on mine and my clients, social media accounts.   You, however, might not have a social media manager (craziness)  and you might be out speaking at events or running a shop, or just running your own business away from the PC or mobile phone and this will be invaluable to you.

There are more sophisticated bots on the market you can use, which do a lot more than Facebooks response assistant, but really this is all you need for a simple – Hey thanks for the message we will get back to you soon.  We will let you know about these other apps another blog post.

So, How to set up response assistant on your Facebook Page

  • First, go to your Facebook page,
  • Click – Settings (top left)
  • Click – Messaging in the left column

How to set up response assistant on your Facebook Page

  • Scroll down to Response Assistant, or jump to section

Send Instant Replies to anyone who messages your Page  –  Turn to YES How to set up response assistant on your Facebook Page

Here you will see the message that will be posted in blue, on the right if you click CHANGE –  you can change it to whatever you like.

You will see a few more settings below that you might want to change also but that is done. No need to press apply or save its already saved, now you can go back to your page.

 

Or you might have the opposite problem and don’t want these messages anymore…

How do I turn Instant Replies off for messages to my Facebook Page?

  • First go to your Facebook page,
  • Click – Settings (top left)
  • Click – Messaging in the left column
  • Go to Response Assistant and select NO