Blackberry users are still suffering with a lack of email, internet and BBM messaging! Users in Europe, Africa and the Middle East have had to endure these outages for a total of THREE days, some of which was intermittent. However, the drama just increased furthers as now we are hearing of user in America losing services as well. Americans on Twitter seem to be in shock that they have no service on their Blackberry even though this has been going on in other parts of the world for two days.
PerezHilton is not pleased as we can see from this tweet.
And Kourtney Kardashian said….
Rim – Research in Motion has issued the following statement regarding the outages.
“The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure,”
“Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.”
Although Blackberry understand that problems can happen, they cannot understand, why it is taking so long to fix, or why they cannot be told how long it is going to be down for. I assume this is because they just don’t know.
In the meantime this doesn’t look good for RIM who’s shares fell abruptly yesterday – after falling all year.
Hopefully this will be resolved soon, before users get really annoyed and get themselves down to an Apple store for an Apple iPhone 4S.
No, they wouldn’t do that – would they?
Hope this helps.